Post by account_disabled on Mar 5, 2024 4:48:28 GMT -5
Ron Categories Online communication People, keys to digitalization The Covid-19 crisis has brought great changes to our lives. Not only on a health or personal level. We also notice these changes in the professional and work sphere. Online tools , which just a couple of months ago were common, are now essential. We are all connected to the internet, all the time, to do everything: we buy, we read, we watch series, we interact, we talk with our friends, but also with our co-workers, with our clients... Digitizing helps us make things simpler, but digitization is not just about changing face-to-face meetings for video calls, it is a deeper change, we must reinvent the company . However, we cannot forget that people are social beings and need human contact, we cannot live locked in a room or in our office, even if we have everything just a click away. Most of us like to be able to touch the product in the store, look at it without rushing.
Talk to experts who listen to what we are looking for, who calmly explain our options to us. Customer experience is one of those factors that decide us to buy, in addition to the product BTC Users Number Data and the price. Therefore, digitalization should not be an end in itself, it should be the means to achieve our objective: improving the relationship with our customers . We want them to return and above all, to be prescribers of our brand. We already know that customer expectations continually change and evolve, so now, with the coronavirus crisis, these changes are going to be more pronounced and we must adapt to these demands. And this is one of the key issues: being able to adapt .
We must be flexible, agile to be able to transform not only our strategy, but sometimes even our business model. Without losing our identity, of course, but adapting coherently to changing contexts . Trying to be one step ahead, analyzing the available data and, above all, listening to customers, they are usually the ones who, with their demands, drive these changes. Satisfying your customer's needs goes beyond creating a good product or service: if it is not accompanied by a good shopping experience , your customer probably will not return. Buyers look for good products and quality of service, but also attention and commitment, improve the online relationship with your customers with these two tips: Lean on your team.
Talk to experts who listen to what we are looking for, who calmly explain our options to us. Customer experience is one of those factors that decide us to buy, in addition to the product BTC Users Number Data and the price. Therefore, digitalization should not be an end in itself, it should be the means to achieve our objective: improving the relationship with our customers . We want them to return and above all, to be prescribers of our brand. We already know that customer expectations continually change and evolve, so now, with the coronavirus crisis, these changes are going to be more pronounced and we must adapt to these demands. And this is one of the key issues: being able to adapt .
We must be flexible, agile to be able to transform not only our strategy, but sometimes even our business model. Without losing our identity, of course, but adapting coherently to changing contexts . Trying to be one step ahead, analyzing the available data and, above all, listening to customers, they are usually the ones who, with their demands, drive these changes. Satisfying your customer's needs goes beyond creating a good product or service: if it is not accompanied by a good shopping experience , your customer probably will not return. Buyers look for good products and quality of service, but also attention and commitment, improve the online relationship with your customers with these two tips: Lean on your team.